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WEBSITE PRESENTATION
Pursuant to Article 6 of French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the www.tenerrdis.fr and https://espace-membres.tenerrdis.fr members’ website are informed of the identity of the various parties involved in its creation and monitoring:
Owner
Association Loi 1901: Tenerrdis
Head office: 19, rue des Berges, 38024 Grenoble Cedex
Tel : +33 6 46 30 33 51
Email : contact@tenerrdis.fr
RCS Grenoble 485 197 057
The www.tenerrdis.fr website has been registered with the CNIL under no. 1 215 044.
Host and creator of the tenerrdis.fr website
The website is hosted, developed and updated by :
Company name: SCOP WEBU
Address: 2 rue Saint Laurent, 38000 Grenoble
Contact: +33 972117458
Use of the www.tenerrdis.fr/en website or the https://espace-membres.tenerrdis.fr members’ website implies full acceptance of the general conditions of use set out below.
DESCRIPTION OF SERVICES PROVIDED
The purpose of the Tenerrdis site and members’ site is to provide information concerning all of the organisation’s activities.
The Tenerrdis cluster endeavours to provide information on its site and its members’ site that is as accurate as possible. However, it cannot be held responsible for any inaccuracies, omissions or failures to update the information, whether these are its fault or the fault of third-party partners who provide the information.
All information provided on the Tenerrdis site or members‘ site is given for information only, and is likely to change. Consequently, users of the Tenerrdis site and members’ site are invited to consult it regularly… Furthermore, the information provided on the Tenerrdis site or members’ site is not exhaustive. It is subject to modifications having been made since it was put online.
INTELLECTUAL PROPERTY RIGHTS
The Tenerrdis cluster is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds, software…
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorisation of the Tenerrdis cluster.
Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
PERSONAL DATA MANAGEMENT POLICY
Tenerrdis is a competitiveness cluster that supports organisations working in the field of energy transition in the development, financing of projects and marketing of innovative products and services.
As part of its activity, the Tenerrdis cluster is required to collect and process a certain amount of personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016.
Personal data refers to any information relating to an identified or identifiable natural person.
The Tenerrdis cluster collects and processes personal data as part of the provision of its services concerning its contacts within member companies, partners or more generally contacts, in the performance of their duties, for professional purposes.
The Tenerrdis cluster collects and processes data relating to browsing. This refers to data that we collect when you browse the www.tenerrdis.fr website or the https://espace-membres.tenerrdis.fr members’ site, such as: the date and time of connection and/or browsing, the type of browser, the language of your browser and your IP address.
The Tenerrdis cluster attaches the greatest importance to protecting the privacy and personal data of its contacts and to complying with the regulations in force.
The processing of this data by the Tenerrdis cluster in its capacity as data controller is carried out in accordance with the procedures described below.
What personal data is collected and why
For Members:
The Tenerrdis cluster collects personal data concerning its members via the membership form, the members’ section of the website, registrations for events and news proposals, satisfaction and insertion surveys, updating the online directory, posting job offers, and in the context of managing the cluster and carrying out its missions, i.e. : to promote the growth of sustainable activity and the creation of permanent jobs in line with the challenges of the energy transition and by mobilising all the resources (industrial, institutional, academic and scientific) in the Auvergne-Rhône-Alpes region.
The data collected includes: surname, first name, landline and mobile telephone numbers, e-mail address and position within the organisation to which you belong.
The purposes for which personal data is processed are as follows:
- Management of the life of the association and operation of the cluster in general (membership, etc.)
- Online directory
- Management of event registration
- Newsletter registration management
- Carrying out satisfaction surveys and polls
- Management of the contact file in the CRM
- Put members in touch with potential partners
- Sending confidential access codes to the members’ site of the Tenerrdis website
This processing is based on the performance of a membership contract, the cluster’s compliance with its legal obligations and its legitimate interests in carrying out its activity and achieving its objectives as a competitiveness cluster.
If the organisation refuses to provide the necessary information, it will not be able to join the cluster.
For Non-members:
The cluster may collect personal data concerning its contacts, suppliers, partners and institutions, in particular the following: surname, first name, landline and mobile telephone numbers, e-mail address and position within the organisation to which they belong, for various purposes:
- Voluntary registration of an e-mail address to receive the cluster’s newsletter.
- Entering full contact details in a form on the website (contact, registration, etc.).
- Discussions between the cluster and the person concerned by telephone or e-mail
- Sending a request for consent by e-mail
The purposes of the processing of personal data are as follows:
- To provide the information requested by the data subject, where applicable
- To manage the CRM file of contacts, prospects and partners
- To send invitations to events, webinars, activities and demonstrations
- To send communications and information about the division’s activities
Payment:
You accept that the Tenerrdis cluster may have recourse to an external service provider who may collect personal data in order to allow the proper functioning of the credit card payment processing services.
To pay for your purchase, you must provide your billing details, your payment details, your credit card number, its validity date, its security code, the name of the cardholder and possibly a telephone number.
The purposes of the processing of personal data are as follows:
- Online registration for a paying event
- Online payment for membership subscription
The processing is based on the performance of a business support contract and the organisation of events, the fulfilment by the cluster of its legal obligations as well as its legitimate interests for the purposes of carrying out its activity and achieving its objectives.
If you refuse to provide the necessary information, the organisation will not be able to benefit from the activities organised and information sent by the cluster.
By registering on the site, you authorise us to process your personal data.
Use of data by Tenerrdis:
Personal data is processed by the cluster for the purposes set out above.
The cluster undertakes not to use this data for any other purpose, nor to pass it on to third parties, except as provided for in this data management policy.
The cluster may be required to communicate processed personal data to third parties at the request of a judicial, administrative or public authority, in compliance with a legal obligation or in application of a judicial or administrative decision.
Personal data may be communicated by the cluster to its administrators, staff, suppliers and partners. The Tenerrdis cluster takes all necessary measures to require these recipients and sub-contractors to comply with applicable regulations.
Personal data is kept for the purposes set out above for the time necessary to achieve these purposes.
- Personal data collected for the performance of a membership contract or legal obligations is archived for the period stipulated by the said legal obligation and for the period required to establish, exercise or defend a legal right, equivalent to the limitation period applicable to the obligations between the cluster and the person concerned.
- Personal data used to manage the contact file is kept for a period of three years from the last contact between the cluster and the person concerned.
The cluster makes every effort to store and archive this personal data in appropriate security conditions, in compliance with the applicable provisions and using current technology.
What rights do I have over the personal data I provide?
Any person who has communicated personal data to the Tenerrdis cluster has the following rights with regard to this data:
- A right of access, modification or rectification
- A right to erase data (right to be forgotten), a right to limit processing and a right to object to processing in the cases provided for by the regulations in force
- The right to define directives concerning the fate of personal data after death
- The right to portability of raw data transmitted to the cluster
- The right to lodge a complaint with the competent authority (the CNIL in France)
- The right to object to receiving newsletters and information or invitation e-mails.
- The right to withdraw consent, in particular for the sending of newsletters, calls for projects and invitations.
These rights may be exercised by e-mail to Marie-Laure PAYERNE: marie-laure.payerne@tenerrdis.fr or by post to the cluster at the address given at the bottom of this site.
These rights must be exercised in accordance with current regulations. In particular, proof of identity may be requested.
HYPERTEXT LINKS & COOKIES
The www.tenerrdis.fr website and the https://espace-membres.tenerrdis.fr members’ site contain a number of hyperlinks to other websites. However, the Tenerrdis cluster is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect. If you access other sites using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their own privacy policies. The Tenerrdis cluster is not responsible for the privacy practices of other sites.
We are not responsible for the privacy practices of any websites that link to this site. You should inform yourself about the privacy policies and practices of these sites before sending them any personal information. For the latest information on privacy and e-mail practices, please take a few minutes to visit the following sites: Electronic Privacy Information Center (https://epic.org/).
The www.tenerrdis.fr website and the https://espace-membres.tenerrdis.fr members’ site use cookies, but they may also use third-party technologies to provide a better display and certain services.
Users are informed that, during their visits to the website and members’ site, a cookie may be automatically installed on their browser. A cookie is a block of data that does not allow the user to be identified but is used to record information relating to the user’s browsing on the Public Website and Members’ site. They are mainly used to study and optimise the user experience on the website.
Refusal to install a cookie may make it impossible to access certain services. However, the user may :
- Manage your cookie preferences via the ‘customise cookies’ link in the footer of the website
- Configure your computer as follows to refuse the installation of cookies:
– On Edge: Click on the menu icon . Select Settings. In the ‘Cookies and site authorisation’ section, under Cookies and stored data, select ‘Manage and delete cookies and site data’ then click on ‘Show all cookies and site data’ and search for the site whose cookies you wish to delete.
– On Firefox: Go to the ‘Browser Tools’ tab, click on the ‘Options’ menu. Click on ‘Privacy and Security’. In the ‘Cookies and site data’ section, click on ‘Manage data’.
– On Safari: go to ‘Preferences’. In the ‘confidentiality’ section, you can block cookies.
– In Chrome: Click on the menu icon. Select ‘Settings’. In the ‘Confidentiality and security’ section, click on ‘Site settings’. Click on ‘Third-party cookies’ to block cookies.
OPERATION
If you have any comments about the operation of the site, please send a message to contact@tenerrdis.fr
GENERAL TERMS AND CONDITIONS OF SALE AND USE
1. General clause
These general terms and conditions of sale apply to all orders placed with Tenerrdis, including on the www.tenerrdis.fr website.
Any acceptance of a quotation or validation of an order implies acceptance of these terms and conditions in their entirety, which take precedence over all other terms and conditions of purchase. They can be consulted on the www.tenerrdis.fr website.
These Conditions may be modified, but will then only be applicable to transactions subsequent to the new edition of these Conditions. Each new edition will cancel and replace the previous one with its date of modification. All previous versions will be kept for use in the event of a dispute.
Tenerrdis and its client/member are subject to the conditions valid on the date of signature of the contract or order which binds them.
2. Acceptance of orders
An order is only validated on receipt of a signed written document or by return of a signed quotation, or by clicking on the ‘Register’ box when registering for an event on the www.tenerrdis.fr website.
Validation of an order implies acceptance by the customer/subscriber of the general terms and conditions of sale in force on the date of signature. They are automatically attached to the quotation, which is valid for one month from the date of issue.
In accordance with the law of 13 March 2000 on electronic signatures, any order signed by the customer/member by clicking on the ‘validate’ button constitutes firm and definitive acceptance of these general terms and conditions of sale. This electronic signature has the same value as a handwritten signature between the two parties.
To retract, the customer/member has a legal period of 14 working days after the date of confirmation of the order or after confirmation of registration for an event. No refunds for event registrations will be granted after this period.
3. Subcontracting
In order to enable Tenerrdis to fulfil its commitments, recourse to sub-contracting may be implemented and cannot be reproached by the client/member.
4. Extranet site
The Tenerrdis members’ site and access are made available as soon as the membership form is received and validated by Tenerrdis. Any guarantee is excluded in the event of misuse of the members’ site and its functionalities.
5. Prices
The prices indicated on the website and in the quotations are in Euros, excluding or including VAT.
Any travel, accommodation and catering expenses incurred outside the Auvergne-Rhône-Alpes region will be invoiced to the client/member in addition, subject to supporting documentation.
6. Terms of payment and penalty clause
The terms of payment are as follows:
- Registration for an event on the members’ site: Payment by credit card
- Service, Study, Membership or other: Payment by cheque or bank transfer on the due dates stipulated in accordance with the law on the modernisation of the economy of 4 August 2008 and according to the terms binding the two parties.
Namely, either :
- Cash
- 30 days net from date of invoice,
No discount will be applied for early payment.
Credit card payments are secured by a secure web payment infrastructure. Your bank details are collected by our payment service provider, which uses an encryption algorithm (PCI level 1 certification, which offers the highest level of security).
Partial deliveries may be invoiced accordingly.
All costs incurred in the legal recovery of sums due shall be borne by the customer/subscriber.In default of non-payment of any of the instalments, the other instalments shall become immediately payable and a fixed recovery indemnity of 40 euros per invoice shall be applied in accordance with Decree 2012-1115 of 9 October 2012.
7. Confidentiality
All documents delivered or sent by Tenerrdis remain its property; they may not be altered, copied, reproduced or communicated to third parties for any reason whatsoever by the customer/member, nor may they be used for purposes other than those specified in the order.
8. Responsibilities
Tenerrdis undertakes to carry out the mission entrusted to it as quickly as possible and to provide its support to the customer/member throughout the course of the aforementioned mission.
Tenerrdis undertakes to inform the customer/member of the progress and constraints of the mission entrusted to it.
Tenerrdis undertakes to use all its know-how and skills to carry out the mission entrusted to it, nevertheless, it is specified that Tenerrdis has an obligation of means and not of result, for all the services proposed to the client/member.
Tenerrdis will not be held liable for any indemnity or compensation of any nature whatsoever for any indirect loss, in particular loss of profit, loss of clientele, loss of earnings, loss of data.
9. Personal data
The European Data Protection Regulation 2016/679 governs the processing of personal data within the European Union.
As part of its activity, Tenerrdis is required to collect and process a certain amount of personal data concerning its contacts within member companies, partners or more generally its contacts, in the performance of their duties, for professional purposes. Tenerrdis attaches the greatest importance to protecting the privacy and personal data of its contacts and to complying with the regulations in force. The processing of this data by Tenerrdis in its capacity as data controller is carried out in accordance with the procedures described on our website: https://www.tenerrdis.fr/fr/mentions-legales/
The client/member acknowledges that access to Personal Data is inherent to the performance by Tenerrdis of its mission as a competitiveness cluster.
The website www.tenerrdis.fr has been registered with the CNIL (French Data Protection Authority) under number 1 215 044. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, you have the right to access, rectify and delete any personal data concerning you that is processed. You can exercise this right by sending us an e-mail to marie-laure.payerne@tenerrdis.fr
10. Cancellation clause
In the event of non-payment by the customer/member on one of the due dates and fifteen days after formal notice has been given by registered letter with acknowledgement of receipt, the sale will be terminated by Tenerrdis by operation of law; the customer/member must, where applicable, compensate Tenerrdis for any loss suffered.
11. Settlement of disputes
Any dispute relating to the present sale will fall under the exclusive jurisdiction of the Grenoble court, even in the event of a third party claim or multiple defendants and in application of French law.
Any complaints regarding your order should be sent to contact@tenerrdis.fr
In accordance with the decree of 30 October 2015, you may have recourse to a mediation service; further information can be found on the following website: https://www.legifrance.gouv.fr/loda/id/JORFTEXT000031400977/
If you are not satisfied with our response, you can contact the online dispute resolution platform set up by the European Commission.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR